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Customer Service Charter

Who are we and what do we do?

The Dublin Institute for Advanced Studies (DIAS) is a statutory body, established in 1940, with a remit to further advanced study and to conduct research in specialised branches of knowledge. The Institute comprises three constituent schools: the School of Celtic Studies, the School of Theoretical Physics, and the School of Cosmic Physics. Each School is under the control and management of its own State-appointed Governing Board. There is a Council of the Institute in which is vested the general government of the Institute and the administration of its affairs. Council has an independent Chairman who is appointed by the State. Council is the body corporate of the Institute. DIAS reports to and is financed by an annual grant from the Department of Education & Skills..

Our Mission

Our mission is to be a world-class centre for fundamental research in our prescribed fields by:

  • providing an environment to which researchers and scholars of international stature are attracted, and
  • providing training in the methods of fundamental research and scholarship for talented young scholars.

Our Customers

The statutory functions prescribed for our three schools provide for a broad and diverse sphere of activity, with certain specialised aspects being directed at particular user groups, mostly from within the academic community. We also provide a narrow range of services directly to the public for example: public outreach programme at Dunsink Observatory, statutory public lectures and certain aspects of our publications programme. The range of customers we serve includes: national and international Celtic studies community; national and international Physics and Mathematics community; public service organisations; government departments; interest and amateur groups in disciplines allied to research interests of constituent schools; members of the general public, suppliers.

Our Service Commitment

We are committed to excellence in all of our activities and in this regard:

  • We will foster a quality research environment and will implement an ongoing system of independent external academic reviews to ensure that we sustain world-class standards in our research.
  • The results of our research will be presented in the public domain as soon as possible after results become available.
  • Scholarship and Fellowship positions, will be widely advertised and the process of selection will ensure that applications are dealt with in a prompt, fair and transparent manner.
  • We will provide our Research Visitors and Associates with the necessary facilities and helpful support services during their stay.
  • We will ensure that our staff provide a prompt, professional and courteous service to customers. Where queries cannot be dealt with immediately, these will be followed up and replies will be issued within set timeframes set out in our customer action plan.
  • We will promote an awareness of the work of the Institute and will provide up-to-date information on our programmes and activities on our website.
  • We will seek to ensure that our premises and facilities are as far as possible accessible to people with special needs. Our staff and scholars are our most important aspect and we recognise them as internal customers.
  • We are committed to providing a supportive employment environment for them where their input into decision making is sought and respected.
  • We will ensure that our website is easy to navigate with updated information on our programme and activities and that it complies with disability access requirements.

Consultation with Customers

We will interact with our customers to determine their needs and we will review the delivery of our services to meet those needs.

Complaints

Complaints in relation to any aspect of our services should be addressed to:
The Registrar,
Dublin Institute for Advanced Studies,
10 Burlington Road,
Dublin 4,
Ireland.